Privacy Policy
Introduction
This Privacy and Data Protection Policy (hereinafter referred to as the “Policy”) describes how Clariva Nettoyage (hereinafter referred to as “we,” “our,” or “us”) collects, uses, shares, and protects the personal information of its clients and users, in accordance with Quebec’s Law 25 on the protection of personal information in the private sector.
By using our services or communicating with us, you agree to the terms outlined in this Policy.
Who is this policy for?
The rules described in this policy apply when we collect your personal information in the course of our business activities, including:
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When you request a cleaning service
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When you communicate with us by phone, email, or message
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When you request a quote or schedule an appointment
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When you use our residential or commercial cleaning services
Collection of Personal Information
We may collect personal information in the following situations:
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When requesting a service or quote
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During communications by phone, email, or message
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When scheduling or performing a service
The types of personal information we may collect include:
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Contact information: name, address, phone number, email address
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Service-related information: cleaning location address, cleaning preferences, special instructions
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Payment information (if applicable)
Use of Personal Information
The information collected is used to:
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Provide the requested cleaning services
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Schedule and confirm appointments
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Communicate with you regarding our services
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Improve the quality of our services
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Comply with legal obligations
Sharing of Personal Information
We do not sell or rent your personal information to third parties.
However, we may share certain information:
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With employees or subcontractors necessary to provide the service
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With service providers (e.g., billing or payment processing)
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With legal authorities when required by law
Protection of Personal Information
We implement reasonable security measures to protect your personal information against:
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Unauthorized access
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Disclosure
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Loss
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Alteration
User Rights
In accordance with Law 25, you have the right to:
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Access your personal information
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Request correction of inaccurate information
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Request deletion of your personal information where permitted by law
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Limit or refuse the use of your personal information
Retention of Personal Information
We retain your personal information only for as long as necessary to provide our services and comply with legal obligations.
Changes to the Policy
We reserve the right to modify this policy at any time. Any changes will be communicated to clients when necessary.
Contact — Person Responsible for the Protection of Personal Information
For any questions or requests regarding this policy or your personal information, please contact:
Sherline Jean
Clariva Nettoyage
📞 Phone: 581-688-6309
📧 Email: info@clarivanettoyage.ca